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Service update

More options. Total lower fees. Standing by our values.

We're making changes to deliver better member value. Here's everything you need to know and some actions you need to take.  

The top line (TL;DR)

The investment structure behind the scenes of Future Super, the Future Super Fund, is being transferred to the Smart Future Trust. We’re making this change so our members can benefit from scale and to pass on cost savings to our members.
 

There will be a limited service period from 23 May - 2 June 2025 where transactions will be temporarily paused. During this time, your current investment mix will also be mapped to new, comparable Future Super options.


What do you need to do?

  1. Send your employer our new details.

  2. Take note of the limited service period.

  3. Review the Significant Event Notice (the paperwork) for all the details.

Bigger and better benefits

Total lower fees. More ethical options. Same commitment to climate action.

More ethical options

Five new ethical investment options for various risk profiles, with the same commitment to climate action.¹

Coaching and advice

Get expert super guidance from our in-house coaching and advice team.² 

Total lower fees

Lower admin fees and costs so more of your money is invested in building a future worth retiring into.

What you need to do

To keep your account running smoothly, follow these three simple steps. 

1. Email your employer 📧

You must pass these new details to your employer if you receive super contributions from your workplace.

Do this now so that your employer has the information ready to go.

Either open an email template:

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Or, download and pass on this letter:

Download letter (PDF)
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Dear [HR manager/employer], 

My superannuation fund's details are changing from 23 May 2025. Please update it to the correct information from this date.

Product name: Future Super

Fund: Smart Future Trust

ABN: 68 964 712 340 

USI: 68 964 712 340 019

Visit futuresuper.com.au/employers for more info.

Please reply to confirm you've received this.

Thanks, 

[Your name]

2. Take note of the limited service period 📆

From 23 May to 2 June 2025, transactions will be temporarily paused. 

During this time, you won’t be able to:  

  • Switch investment options 

  • Make insurance changes 

  • Update your details 

  • Contribute or withdraw funds 

Any contributions sent during this period will still be received and added to your account once the change is complete. 

Need to make changes before the transfer? Know the key dates and act early. Any requests after the deadline may take longer to process. 

Member support will stay open, reach out if you have questions.

Key dates

5pm AEST 19 May 2025 
Contributions must be made by this date to ensure they are applied to your account prior to the limited service period.

20 May 2025 
Last day for requests to withdrawal or rollover out to another fund, or to submit investment switch requests prior to the limited service period.

23 May 2025 - 2 June 2025 
Limited service period. No transactions will be processed. 

23 May 2025 
Official fund transfer date, our employer payment details change after this date.

3 June 2025 
Processing of all transaction requests recommences at 9am AEST.

Early June 
Receive your Welcome Letter with the new fund details and Exit Letter confirming the transfer is complete. These are a legal requirement, there is no action you are required to take.

3. Review the paperwork 👀

The Significant Event Notice (the Notice) details all changes to your account as part of the transfer. You should have received your relevant Notice via email or post. 

Review the Notice for the nitty gritty detail, including:

  • The changes to fees and costs (page 9)

  • How you will be mapped to the new investment options (pages 13 and 14)

Accumulation* Members


*If you have a Future Super account (not a pension), it’s an accumulation account. That’s just industry jargon for super you’re still growing while working. 

Download Notice
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Pension Members


Download Notice
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Frequently asked questions

Investment options

Are my options changing?

The current Future Super investment options will be closed, and your Future Super investment will be matched to one or more new comparable Future Super investment options. For more information on how we’ve decided to map your options, check out page 14 of the Notice.

The ethical screening rules in your current investment options will not change in the new options. We’ll always be investing for a future worth retiring into, and this won't change (not now, not ever).

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Can I keep my old options?

No, the old Future Super options are closing. But the new options are designed to offer members more variety and lower total fees, all while continuing to invest in line with our screens and our values. See page 13 of the Notice to view the new investment options.

Our investments are still screened in the same way. We do not invest in fossil fuel companies, tobacco companies, weapons companies and other industries that we believe harm the planet and people. Find out more about our screens and how they work here.

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Can I select my new options before I’m transferred?

Prior to the cutoff date 20 May at 5pm AEST you can log into your member portal and choose from one or more of the current options, taking note from the Notice of how the option(s) will be mapped post transition.

However, from 3 June (after the limited service period) you can log into your member portal and browse the options that are available and choose whatever option or options you prefer.

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How did Future Super determine which new investment option members would be transferred into?

To determine which of the new investment options it would be appropriate to switch members into, we considered the target returns and the standard risk band of each investment option. The risk profile was assessed considering the Growth/Defensive asset allocation split.

In general, a higher allocation to growth assets is in line with a higher risk appetite and is often considered more appropriate for younger people; a greater allocation to defensive assets indicates a more conservative risk appetite and might be appropriate for someone close to retirement.

This is a very general way of considering risk, you should always think about your personal circumstances and if you’re unsure seek professional financial advice. After these changes are implemented, we’ll be able to offer you professional financial advice through your super and our advisers will be able to help with this kind of stuff! We’ll be in touch with all those details via email when they launch.

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Changes

What will change with my account?

You will be moved into a new investment option, or a combination of investment options, that closely match the risk profile of the investment option you were previously in. Once the transfer has been completed and the limited service period is over, you can switch investment options through your member portal.

Future Super’s Unique Superannuation Identifier (USI) number is changing. If you receive superannuation payments from your employer, you’ll have to update them to let them know the new USI. Here’s a letter you can send to your employer.

You’ll benefit from a total fee cut and you’ll have access to professional financial advice through your super.

Your member number remains, so you can log into your account as normal. Your Bpay details will also remain the same.

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Is Future Super changing?

Nope, Future Super isn’t going anywhere. We’re making this change behind the scenes to leverage increased scale and pass on the cost benefits to our members. This change will mean an overall fee cut for members, access to financial advice through the fund and a wider range of investment options.

Future Super as a brand isn't changing. Our values remain the same, we remain committed to investing for a future worth retiring into. Our screening approach isn’t changing either, we don’t invest in fossil fuel companies and never will.

To learn about what the changes mean for members, see here: www.futuresuper.com.au/service-update-faq

Find out more about our screens and how they work here.

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What do I have to do?

1. Email your employer

Future Super will have new fund details after 23 May 2025.

You’ll have to pass on these new details to your employer if you receive super contributions from your workplace. Send this letter to your employer updating them with the new details.

2. Take note of the limited service period

While we implement these changes, there’ll be a limited service period between 23 May 2025 and 2 June 2025.

Between these dates, you won’t be able to switch investment options, make insurance changes, update your details or make contributions or withdrawals.If a contribution is paid to your account during this period, **it will still be received and will be added to your account after 2 June 2025. **

Please make sure you have notified your employer to update the USI to ensure any employer directed contributions are received without delay.

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Can I book in with a financial adviser now?

After the transfer you will be able to book in with our inhouse Future Super financial coaching team, who can help you with your investment choices and options, your insurance with Future Super, contribution opportunities, including salary sacrifice and retirement planning, including Future Super pension accounts.

We'll send you more information on how to book in after that date.

If you want advice about these changes and how they may affect you before then, it’s important to do your own research and consider things like fees, investment performance, insurance cover, your risk profile and consider getting in touch with a professional adviser.

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Why am I getting an Exit Letter/Welcome Letter?

This is just a regulatory formality. Because we are transferring the fund from the Future Super Fund to the Smart Future Trust we need to send you an Exit Letter for the Future Super Fund and a Welcome Letter for the Smart Future Trust. No action is required from you for your balance to be moved across to the Smart Future Trust, but your Welcome Letter will contain instructions to update your employer to make sure you continue getting super contributions paid to the fund.

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What else can I expect?

In the next few weeks, we'll email you with an explainer video with more information on the new investment options. Keep a look out for this on this page.

In May, we’ll remind you of the limited service period.

Following the transfer, you’ll also receive an Exit Letter from the Future Super Fund and Welcome Letter to the Smart Future Trust with your new account number. No action is required from these – they’re just an FYI that the transfer is complete.

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Definitions

What is a Successor Fund Transfer?

A Successor Fund Transfer is the direct transfer of members (and their respective assets) to an alternate super fund (the successor fund), on the basis that the member will have “equivalent rights”, which ensures that the benefits and rights of members being transferred to a successor fund are at least equivalent to those they had in the original fund.

The transfer is completed by the trustees of the original fund and the successor fund on behalf of the members. Both trustees are required by legislation to ensure that the transfer is in the best interests of members and that the members’ rights in the receiving fund are reasonably equivalent.

The trustees are also required to consider whether this transfer will be in your best financial interests. For this SFT the trustee of both funds is Equity Trustee Superannuation Limited (ETSL/the trustee). This involved looking at what member services and product features are offered now and making every effort to match it up with a similar or better offering.

The trustee is satisfied that the transfer to Smart Future Trust will provide equivalent rights in respect of the transferred benefits and that the transfer is in the best financial interests of the transferring members.

Learn more about what an SFT is on this APRA site.

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What is Smart Future Trust?

Behind the scenes, your super is invested through a “fund” or a “trust” - it’s the investment structure that allows super funds to invest on behalf of members at the same time, and across multiple investment options.

These underlying investment structures are highly regulated – because your retirement savings deserve to be kept safe! They are also overseen by a trustee, the entity responsible for making sure the fund complies with all regulations and behaves in the best interests of members.

The Smart Future Trust is the name of the investment structure the investment manager will now be investing through. In the past, the investment manager invested through the Future Super Fund.

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We're here to help

Don't hesitate to reach out if you have questions, or need support!

You can reach us via info@futuresuper.com.au or by phone on 1300 658 422 . Please note that we may be experiencing higher call volumes during this period—thanks for your patience.

  1. See how we invest for information about our screening and investment processes.
  1. Any intra-fund advice is provided by or on behalf of Future Group Financial Services Pty Ltd.